Help - Dell PowerEdge PERC H700 8 physical disk drive array - drive 3 missing

[shaw222]

Greetings from Chicago
I have a dell poweredge with PERC H700 / Raid with 8 physical disk drive array / Raid 0
This morning drive 3 was showing offline. I forced it to go online and now the drive 3 shows missing.
I have data that needs to be retrieved. The poweredge have IDRAC and I can give remote access to the unit to anyone who can help. I will also pay for your time. Appreciate if someone can help to bring drive 3 online again and copy the data out.

Thanks
Shaw

[lcoughey]

If you don't care about losing your data, forcing it back online may work. However, most of the time, it results in irreversible damage to the raid meta data and file system corruption.

If you value your data, remove the drives and get them into the hands of a data recovery professional without doing anything further.

Do not trust anyone who is willing to do as you ask.

[ddrecovery]

+1 for this ^^^

Drive 3 has failed and as its a RAID 0 you need all drives to be working to access the data. As has been said by Luke, forcing the failed drive back online may cause irreversible damage to the drive and your data.

[shaw222]

The failing drive is
Seagate ST300-MP005
After rebooting it now shows drive 3 foreign . So the drive is spinning
See attached

[shaw222]

If you don't care about losing your data, forcing it back online may work. However, most of the time, it results in irreversible damage to the raid meta data and file system corruption.

If you value your data, remove the drives and get them into the hands of a data recovery professional without doing anything further.

Do not trust anyone who is willing to do as you ask.

Thanks lcoughey, I have to take the risk and try to recover.

[shaw222]

+1 for this ^^^

Drive 3 has failed and as its a RAID 0 you need all drives to be working to access the data. As has been said by Luke, forcing the failed drive back online may cause irreversible damage to the drive and your data.

Thanks ddrecovery. Do you provide data recovery service?

[ddrecovery]

If you don't care about losing your data, forcing it back online may work. However, most of the time, it results in irreversible damage to the raid meta data and file system corruption.

If you value your data, remove the drives and get them into the hands of a data recovery professional without doing anything further.

Do not trust anyone who is willing to do as you ask.

Thanks lcoughey, I have to take the risk and try to recover.

Why do you have to take the risk, there is always a choice. And yes both Luke and I are professional data recovery engineers. Luke is the owner/admin of this forum. Seagates fail a lot due to firmware issues. So while the drive may be spinning and may not be machanicaly failed, it does appear to have logically failed.

[lcoughey]

Wow, even Tom's Hardware advice recommends a professional lab to you. I've been banned from their fourms a dozen times because I refute the horrible advice given by people who have no clue or software vendors trying to sucker you into buying a license.

Anyway. I can't speak to all labs, but an 8 drive RAID 0 is likely to start costing you around $3000 USD and go up from there, depending on the lab, the severity of the damage and the level of service you choose. It would start at around $2900 USD here at Recovery Force.

Luke