McNeil Consumer Healthcare
A Johnson & Johnson Company
This week I endured the misfortune of a computer crash. Not an entirely unusual occurrence when you spend 8-10 hours, 5 days a week at a computer. However, after handing my system to our IT department I was informed that this time, I was the 1 in 10 that they could do nothing for. My hard drive was beyond repair, and I was provided with a new computer. A new computer with no data – I was starting from scratch! When I asked what more I could do, I was directed to a recovery service out of town. I was informed that they “may” be able to assist me – it would take 7-10 days, and the cost would begin at $1,500.00, and could be as much as $3,000.00.
I was literally in shock. 10 days? How could I put my projects on hold for 10 days? What would my customers say? I must admit, I was guilty of not backing up my files often enough, and I was now desperate for help. It is a sad state of affairs when you sit at your desk feeling helpless simply because a computer has crashed and you have lost months of data. Even information that was backed up meant nothing without the current data.
Taking matters into my own hands, I reached out to the community to ask who provided the best recovery service in town. Immediately I was pointed to Recovery Force. I called your office on Monday evening and had a very informative conversation with Anne – I knew I was in good hands. 8:00AM Tuesday morning I dropped off my hard drive. Again, the customer service I received restored my sense of hope. But it was the call I received later that SAME afternoon, telling me that you were confident that you had recovered all of my data, that pushed me over the edge of elation.
This morning I picked up my new hard drive. ALL of my files have been recovered!!! In less than 24 hours Recovery Force has me back on my feet, project data in-hand, project timelines out of jeopardy! And… at a fraction of the cost! (Honestly – I HAD to recover the data at any cost, but what a pleasant surprise to pay less than half of what I had expected!)
I cannot begin to tell you what you have done for me. Thank you doesn’t even begin to express my appreciation.
Thank you Luke! Thank you Recovery Force!