Home Customer Comments Tanja McCallum
Tanja McCallum E-mail
McNeil Consumer Healthcare
A Johnson & Johnson Company

Guelph, ON

This week I endured the misfortune of a computer crash.  Not an entirely unusual occurrence when you spend 8-10 hours, 5 days a week at a computer.  However, after handing my system to our IT department I was informed that this time, I was the 1 in 10 that they could do nothing for.  My hard drive was beyond repair, and I was provided with a new computer.  A new computer with no data – I was starting from scratch!   When I asked what more I could do, I was directed to a recovery service out of town. I was informed that they “may” be able to assist me – it would take 7-10 days, and the cost would begin at $1,500.00, and could be as much as $3,000.00.
 
I was literally in shock.  10 days?  How could I put my projects on hold for 10 days? What would my customers say?   I must admit, I was guilty of not backing up my files often enough, and I was now desperate for help.  It is a sad state of affairs when you sit at your desk feeling helpless simply because a computer has crashed and you have lost months of data.  Even information that was backed up meant nothing without the current data.
 
Taking matters into my own hands, I reached out to the community to ask who provided the best recovery service in town.  Immediately I was pointed to Recovery Force.  I called your office on Monday evening and had a very informative conversation with Anne – I knew I was in good hands.  8:00AM Tuesday morning I dropped off my hard drive.  Again, the customer service I received restored my sense of hope.  But it was the call I received later that SAME afternoon, telling me that you were confident that you had recovered all of my data, that pushed me over the edge of elation. 
 
This morning I picked up my new hard drive.  ALL of my files have been recovered!!!  In less than 24 hours Recovery Force has me back on my feet, project data in-hand, project timelines out of jeopardy!  And… at a fraction of the cost!  (Honestly – I HAD to recover the data at any cost, but what a pleasant surprise to pay less than half of what I had expected!)
 
I cannot begin to tell you what you have done for me.  Thank you doesn’t even begin to express my appreciation.
 
Thank you Luke!  Thank you Recovery Force!  
 
THANK YOU!
 
 

Customer Comments

Leonard Sjoberg
ACDi
Frederick, Maryland

This was a job well done for a very reasonable price. 
I shopped this to quite a few places that quoted both higher prices AND longer delivery. 
Your company came through with flying colors.
 
I’m about half-way through the download process.  This is taking longer that I thought it would, but I hope to finish the rest up tonight.
 
My wife is not in a panic anymore. This drive contained all of her class syllabi, grades, etc
(she’s a lecturer and a local university) and her PHD KAM and Dissertation material (she’s currently a candidate).
Losing all of this stuff would have been devastating, her last backup being 8/26/2009.

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